FAQ & SHIPPING

Do you ship internationally?

YES we do! 

How much do you charge for shipping?

We offer the following shipping rates:

Singapore- Flat Rate of S$5 or 10, depending on the weight of your order
Rest of the World - Rates depending on weight of order and destination shipped to 

How long does shipping take?

Items are shipped out no later than one - three working days after you place your order (do not include weekends or public holidays). 

For individual orders, we use DHL eCommerce as a forwarder for international deliveries and Singapore Post as a forwarder for local deliveries. 

For wholesale orders, we use DHL Express as a forwarder for international deliveries and Singapore Post as a forwarder for local deliveries. 

After your parcel has been dispatched to the delivery service provider, you will be provided with a tracking code to track the delivery status of your parcel. Your order will arrive anytime from 3 days (local shipping and wholesale shipping) to 2 weeks (international shipping), depending on your location and the guidelines set by DHL. We cannot guarantee the number of international shipping days it will take for your order to arrive, but we will do our utmost best to ship your order on the day you place your order. If expedited shipping is needed, do email us! 

What if my order is URGENT?

We can quote you an express delivery but be warned, it could be very expensive.

What do your shipping fees cover?

Packaging, handling and postage. But no customs clearance or import tax are included.

How are your items packed?

With care and love… Don't worry we will take good care of your goodies.

What forms of payments do you accept?

Anything Paypal accepts, we accept...Visa, Mastercard, Bankcard or account payments.

Do I need to have a Paypal account to make a purchase?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do you accept returns?

Sorry, we do not accept returns unless you received the wrong item or if it damaged or faulty. If it is damaged or faulty, please send us a photo of the faulty item and we will resend you the product or refund what you have paid. We will refund your payment to your Paypal account as soon as we have received the product back and confirmed that it is damaged or faulty. Please contact us at contact@koel-magazine.com to notify us of a return or exchange, so we can help you.